

How AI + Human workforce models are reshaping staffing, routing, and service delivery
What leaders are learning from early adoption (the messy middle stage that no one talks about)
How data maturity and WFM disciplines accelerate AI success
What’s next: predictive operations, autonomous workflows, and next-level customer experience
The cultural and organizational shifts needed to scale responsibly
Transformative Thought Leader & CEO
Anthony’s mission is focused on three core pillars: strengthening the leader, strengthening the culture, and strengthening the future.