ARCHITECTING AI CAPACITY • OCTOBER 27, 2026 • LIVE WEBINAR
● EXECUTIVE WEBINAR
Architecting
AI Capacity
Headcount. Automation. And the Empathy Imperative.
AI is changing where work happens. The bigger question is what that means for the workforce you still need.
ARCHITECTING AI CAPACITY
Headcount. Automation. And the Empathy Imperative.
Join Juanita Coley and Sabina for a candid conversation about how AI is changing capacity, workforce planning, and the work your people actually do.
THE QUESTION
AI can handle the easy work.
So why does capacity still feel tight?
What changes when AI changes the work?
01
Work redesign
02
The capacity illusion
03
Human + AI handoffs
04
Headcount decisions
05
Metrics that still matter
06
The empathy imperative
Because the work that remains isn't necessarily easier.
It's more complex. More emotional. More unpredictable.
And that's forcing CX, Operations, and WFM leaders to rethink what capacity actually means.
This is the conversation we're having on October 27.
The Problem
Your workforce model was
built for a world where
AI wasn't part of the workforce.
WORK / CAPACITY / HEADCOUNT
SIMPLE WORK
AUTOMATE
AI WORK
REDISTRIBUTE
HUMAN WORK
COMPLEXITY
AI + HUMAN
HANDOFFS
HEADCOUNT
DECIDE LAST