Meet Juanita Coley at
Customer Contact West
Empowering the Next Generation of
Women in Customer Experience Leadership
Join Juanita Coley during the CX Women's Leadership Alliance Workshop for meaningful conversations about leadership, AI transformation, workforce innovation, and the future of customer experience.
WHY CX WOMEN LEADERS MEET WITH JUANITA
Turn Your Contact Center
Data Into Smarter Decisions
Every contact center has data.
The challenge is knowing what it's telling you.
During Customer Contact West, reserve a Summer 100 Conversation with Juanita to explore how your contact center's phone data compares to your forecasting and scheduling practices—and uncover opportunities to improve workforce performance, operational efficiency, and customer experience.
Whether you're leading AI initiatives, workforce transformation, or customer experience strategy, you'll leave with practical insights and recommendations tailored to your organization.
What You'll Explore During Your Meeting
🟢 Review your contact center phone data
🟢 Compare actual performance against forecasts and schedules
🟢 Identify operational gaps and improvement opportunities
🟢 Discuss workforce management best practices
🟢 Receive strategic recommendations and a roadmap
🟢 Determine whether a comprehensive WFM Health Check is the right next step
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