FIVE9 CX CONNECT AMERICAS • OCTOBER 12–13, 2026 • NEW YORK CITY
● PRIVATE CX + WORKFORCE CONVERSATION
WHAT DOES YOUR
PHONE DATA
TELL YOU ABOUT CX?
Meet Juanita Coley at CX Connect Americas and see how
Summer 100 connects phone data, forecasts, and schedules
to reveal workforce and CX gaps.
● PRIVATE CX + WORKFORCE CONVERSATION
WHAT DOES YOUR
PHONE DATA
TELL YOU ABOUT CX?
Meet Juanita Coley at CX Connect Americas and see how
Summer 100 connects phone data, forecasts, and schedules
to reveal workforce and CX gaps.
WORKFORCE
Data
phone data • actuals • performance
PLANNING
Forecast + Schedule
forecast • schedule • alignment
INSIGHTS
Recommendations
gaps • opportunities • roadmap
OUTCOME
Next Steps
clarity • action • improvement
WORKFORCE
Data
phone data • actuals • performance
OPERATIONS
Forecast + Schedule
forecast • schedule • alignment
TECHNOLOGY
Recommendations
gaps • opportunities • roadmap
CUSTOMER
Next Steps
clarity • action • improvement
THE REAL QUESTION
What Is Your Workforce
Data Telling You?
Your workforce data is telling a story.
Phone data.
Forecasts.
Schedules.
Performance.
The question isn't just whether your team is busy. It's whether the data shows your workforce is aligned with the plan.
DATA
What is your workforce data telling you?
01
Phone data
02
Forecast alignment
03
Schedule alignment
04
Performance signals
05
Workforce gaps
06
Recommendations & roadmap
FOR LEADERS AT ANALYST SUMMIT
If You Shape the Workforce,
This Conversation Is for You.
A focused conversation about what your workforce data, forecasts, and schedules are telling you,
where the gaps are, and what they could mean for your operation.
01 / WFM
Workforce Management Leaders
Phone data, forecasting, scheduling, and workforce performance.
02 / CX
Customer Experience Leaders
Connect workforce capacity and operational performance to the customer experience.
03 / OPS
Operations Leaders
Identify gaps between what was planned and what is actually happening.
04 / EXEC
Executives & Owners
Get a clearer view of workforce performance and opportunities for improvement.
05 / TRANSFORM
Transformation Leaders
Turn workforce data into recommendations and a practical roadmap.
THE CONVERSATION CONTINUES
Meet the DATA.
Find the Signal.
Juanita's approach starts with a simple question: What is your workforce data telling you?
Phone data, forecasts, and schedules can reveal more than activity. Together, they can show whether workforce reality is lining up with the operating plan.
From there, the conversation becomes about what the data reveals, where the gaps are, and what deserves attention next.
Workforce / Signal View
Data + Operations
Phone Data
Signal
Forecast
Plan
Schedule
Reality
Performance
Signal
Workforce Gaps
Explore
