FIVE9 ANALYST SUMMIT 2026 • SEPTEMBER 28–30, 2026 • SEATTLE, WA
● PRIVATE WFM + CX CONVERSATION
Your Workforce
Has a Story.
Meet Juanita Coley during Five9 Analyst Summit 2026 in Seattle and explore what your phone data, forecasts, and schedules may be telling you about your workforce.
● PRIVATE WFM + CX CONVERSATION
Your Workforce
Has a Story.
Meet Juanita Coley during Five9 Analyst Summit 2026 in Seattle and explore what your phone data, forecasts, and schedules may be telling you about your workforce.
WORKFORCE
Data
phone data • actuals • performance
PLANNING
Forecast + Schedule
forecast • schedule • alignment
INSIGHTS
Recommendations
gaps • opportunities • roadmap
OUTCOME
Next Steps
clarity • action • improvement
WORKFORCE
Data
phone data • actuals • performance
OPERATIONS
Forecast + Schedule
forecast • schedule • alignment
TECHNOLOGY
Recommendations
gaps • opportunities • roadmap
CUSTOMER
Next Steps
clarity • action • improvement
THE REAL QUESTION
Is Your Workforce
Ready for What's Next?
AI is changing the way work gets done.
More demand.
More data.
More expectations.
At some point, leaders have to stop asking whether the organization is busy and start asking whether the workforce is actually aligned with the plan.
DATA
What is your workforce data telling you?
01
Phone data
02
Forecast alignment
03
Schedule alignment
04
Performance signals
05
Workforce gaps
06
Recommendations & roadmap
FOR LEADERS IN THE ROOM
If You Own the Workforce,
This Conversation Is for You.
A focused conversation about what your workforce data, forecasts, and schedules are
telling you and where there may be opportunities to improve.
01 / WFM
Workforce Management Leaders
Phone data, forecasting, scheduling, and workforce performance.
02 / CX
Customer Experience Leaders
Connect workforce capacity and operational performance to the customer experience.
03 / OPS
Operations Leaders
Identify gaps between what was planned and what is actually happening.
04 / EXEC
Executives & Owners
Get a clearer view of workforce performance and opportunities for improvement.
05 / TRANSFORM
Transformation Leaders
Turn workforce data into recommendations and a practical roadmap.
THE CONVERSATION CONTINUES
Meet the DATA.
Find the Signal.
One initiative Juanita is bringing into conversations with leaders is Summer 100.
Summer 100 looks at company phone data and compares it with forecasts and schedules to see if workforce reality is lining up with the operating plan.
From there, recommendations and a roadmap help identify what deserves attention next.
Summer 100 / Signal View
Workforce Analysis
Phone Data
88%
Forecast
76%
Schedule
81%
Alignment
68%
Roadmap
92%
