Workforce Strategy
“Ask Me Anything”
Live at the Talkdesk Booth
Free 1:1 Executive Sessions | Limited to 30 Leaders
Join Juanita Coley at
HIMSS Global Health Conference & Exhibition
March 9–12, 2026 | Las Vegas
Workforce Strategy
“Ask Me Anything”
Live at the Talkdesk Booth
Free 1:1 Executive Sessions | Limited to 30 Leaders
Join Juanita Coley at
HIMSS Global Health Conference & Exhibition
March 9–12, 2026 | Las Vegas
Heading to HIMSS 2026?
If you’re responsible for CX, access, patient engagement, or operational performance — this is your opportunity to get direct workforce strategy guidance from The WFM People™.
In partnership with Talkdesk, Solid Rock Consulting is hosting private “Ask Me Anything” Workforce Strategy sessions directly at the Talkdesk booth.
Spots are limited to 30 total sessions — and they will fill before the conference.
WHO THIS IS FOR
This session is designed for:
⤿ COOs and Operations Leaders
⤿ Heads of CX & Patient Experience
⤿ Access Center & Contact Center Executives
⤿ Digital Health & Technology Leaders
⤿ Healthcare organizations implementing or optimizing Talkdesk
If workforce performance, staffing risk, or service levels are keeping you up at night — this session is for you.
WHAT YOU CAN ASK
This is not a demo. This is not a sales pitch.
This is a strategic working session.
Bring your toughest workforce questions:
• Why are our service levels unstable despite “enough staff”?
• How should we plan capacity with seasonal patient demand?
• How do we align WFM to clinical and financial goals?
• Are we over-hiring, under-hiring, or just misaligned?
• How do we prepare our workforce for AI + digital front door expansion?
• How should Talkdesk reporting integrate with forecasting and planning?
Walk away with:
⤿ Immediate clarity
⤿ A strategic next step
⤿ Executive-level workforce insight
⤿ A smarter way to think about capacity
WHAT YOU CAN ASK
This is not a demo. This is not a sales pitch.
This is a strategic working session.
Bring your toughest workforce questions:
• Why are our service levels unstable despite “enough staff”?
• How should we plan capacity with seasonal patient demand?
• How do we align WFM to clinical and financial goals?
• Are we over-hiring, under-hiring, or just misaligned?
• How do we prepare our workforce for AI + digital front door expansion?
• How should Talkdesk reporting integrate with forecasting and planning?
Walk away with:
⤿ Immediate clarity
⤿ A strategic next step
⤿ Executive-level workforce insight
⤿ A smarter way to think about capacity
WHY THIS MATTERS AT HIMSS
HIMSS is where healthcare technology meets transformation.
But technology without workforce alignment creates:
• Escalations
• Burnout
• Budget overruns
• Poor patient experience
Workforce is the multiplier.
If you’re investing in Talkdesk or digital transformation — you must ensure your people strategy supports it.
This session helps you close that gap.
ABOUT THE PARTNERSHIP
Solid Rock Consulting (SRC) — The WFM People™ — partners with healthcare organizations to ensure they have the right people in the right place at the right time.
Together with Talkdesk, we’re helping healthcare leaders turn technology investments into measurable operational performance.
Only 30 total sessions available.
Sessions are:
• 20 minutes
• Private
• Free
• Booked in advance
• Hosted live at the Talkdesk booth during HIMSS 2026
Once they’re gone, they’re gone.
We expect all sessions to be booked before the conference begins.
HOW IT WORKS
1. Select your preferred day/time
2. Receive confirmation and booth location details
3. Arrive at the Talkdesk booth at your scheduled time
4. Get direct workforce strategy guidance
Simple. Strategic. Impactful.
HIMSS is busy. Calendars fill fast.
If workforce performance matters to your organization in 2026, don’t leave it to chance.
Book your Executive Workforce Strategy AMA session today.
