KINGDOM MARKETPLACE BUILDERS CONFERENCE 2026 • SEPTEMBER 25–26, 2026
● PRIVATE WFM + CX CONVERSATION
Your Workforce
Has a Story.
Meet Juanita Coley during Kingdom Marketplace Builders Conference 2026 and explore what your workforce data, schedules, processes, and customer experience may be telling you.
WFM PERFORMANCE
LIVE SIGNALS
Service Level
87%
+8%
Forecast
94%
+12%
Schedule Fit
81%
+6%
ACTUAL VS FORECAST
TEAM
08:00
10:00
12:00
14:00
16:00
18:00
CX
WFM
OPS
WORKFORCE
People
capacity • performance • maturity
OPERATIONS
Process
forecast • schedule • intraday
TECHNOLOGY
Platform
data • systems • intelligence
CUSTOMER
Experience
employee → customer → business
WORKFORCE
People
capacity • performance • maturity
OPERATIONS
Process
forecast • schedule • intraday
TECHNOLOGY
Platform
data • systems • intelligence
CUSTOMER
Experience
employee → customer → business
THE REAL QUESTION
Is Your Workforce
Ready for What's Next?
Growth changes everything.
More customers.
More channels.
More people.
More schedules.
More data.
More expectations.
At some point, leaders have to stop asking whether the organization is busy — and start asking whether the workforce is actually aligned with the business.
WFM
What are your signals telling you?
01
Forecast accuracy
02
Schedule effectiveness
03
Workforce maturity
04
Team structure
05
Customer experience
06
Technology & process
FOR LEADERS IN THE ROOM
If You Own the Workforce,
This Conversation Is for You.
A focused conversation for leaders responsible for workforce performance,
customer experience, operations, people, or growth.
01 / WFM
Workforce Management Leaders
Forecasting, scheduling, intraday
management, capacity, performance,
and workforce maturity.
02 / CX
Customer Experience Leaders
Connect employee capacity and operational
performance to the experience
your customers receive.
03 / OPS
Operations Leaders
Identify process, people, and operational gaps that can slow growth and create unnecessary friction.
04 / EXEC
Executives & Owners
Understand whether your workforce
infrastructure can support the
organization's next stage.
05 / TRANSFORM
Transformation Leaders
Bring data, people, processes,
and technology together around a
practical operating roadmap.
THE CONVERSATION CONTINUES
Meet the DATA.
Find the Signal.
One initiative Juanita is bringing into conversations
with leaders is Summer 100.
Summer 100 looks at company phone data
and compares it with forecasts and schedules
to identify whether the organization's
workforce reality is lining up with its operating plan.
From there, recommendations and a
roadmap can help leaders determine
what deserves attention next.
Summer 100 / Signal View
Workforce Analysis
Phone Data
88%
Forecast
76%
Schedule
81%
Alignment
68%
Roadmap
92%
