Meet Juanita Coley at
Let's Talk About What's Next
for Your CX Strategy
Every organization is navigating different challenges—from AI adoption and workforce optimization to improving service performance.
Whether you're exploring new technologies, modernizing operations, or looking for fresh ideas, we'd love to hear what you're working on and share what's helping other CX leaders move forward.
JUANITA SPEAKING SESSION
SESSION 1
From AI Vision to Operational Impact
Main Stage Fireside Chat
Join Juanita for an engaging fireside conversation exploring how AI, automation, and workforce optimization are reshaping customer experience.
You'll hear practical insights, transformation lessons, and real-world strategies that leaders can apply immediately.
SESSION 2
How One Public Sector Organization Increased Service from 59% to 82%
Customer Success Spotlight
Hear directly from an SRC customer that dramatically improved service levels in just 60 days—without increasing headcount.
This session explores:
• Workforce optimization
• AI-assisted operations
• Faster citizen service
• Sustainable performance improvements
Why CX Leaders Meet with Juanita
Start Your #Summer100
Conversation
Every conversation starts with understanding where your contact center stands today.
During CX Vision, meet with Juanita to learn how the Summer 100 initiative helps organizations evaluate contact center performance by comparing phone data against forecasts and schedules to uncover opportunities for improvement.
Whether you're looking to improve service levels, strengthen workforce planning, or prepare for a broader Workforce Management Health Check, this conversation is designed to help you identify your next steps.
What You'll Explore During Your Meeting
🟢 Review your contact center phone data
🟢 Compare performance against forecasts and schedules
🟢 Identify operational gaps and opportunities
🟢 Receive recommendations and a strategic roadmap
🟢 Determine if a comprehensive WFM Health Check is the right next step
Why CX Leaders Meet with Juanita
Start Your #Summer100
Conversation
Every conversation starts with understanding where your contact center stands today.
During CX Vision, meet with Juanita to learn how the Summer 100 initiative helps organizations evaluate contact center performance by comparing phone data against forecasts and schedules to uncover opportunities for improvement.
Whether you're looking to improve service levels, strengthen workforce planning, or prepare for a broader Workforce Management Health Check, this conversation is designed to help you identify your next steps.
What You'll Explore During Your Meeting
🟢 Review your contact center phone data
🟢 Compare performance against forecasts and schedules
🟢 Identify operational gaps and opportunities
🟢 Receive recommendations and a strategic roadmap
🟢 Determine if a comprehensive WFM Health Check is the right next step
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